Refund Policy

This policy describes the terms and conditions for refunding returned orders. It applies only where the return has been accepted in accordance with the terms described in the Return Policy. No refund will be initiated for a return that does not meet the conditions or is made after the deadline.

Refund approval

Upon receipt of the returned product at our premises, our logistics department will verify that it meets the requirements (complete, intact, unused, etc.). We will inform the customer by email of the decision to approve or deny the refund within 14 days following receipt of the returned package.

Refund processing time

If the return is accepted, the refund will be issued within 14 days following the confirmation date. This statutory period may vary depending on the bank. The refund will be issued automatically via the payment method used for the original order. We do not issue substitute discount codes or store credit without the customer's express consent.

Refund amount

The refunded amount corresponds to the price paid for the returned product(s), depending on their observed condition. The original delivery costs may be refunded partially or in full only if the entire order is returned and the standard free delivery option applied (original shipping costs waived). However, return shipping costs remain the customer's responsibility (see Return Policy), except in the event of an error on our part or a defective product.

If the item is partially damaged, we reserve the right to deduct from the refund an amount proportional to the observed depreciation. For example, a damaged or incomplete product may be partially refunded to reflect its loss in value.

Cases in which a refund will be denied

A refund will be denied in the following cases:

  • Item returned after the statutory deadline (after the 14-day withdrawal period).
  • Item not returned in accordance with the procedure (without prior return authorization).
  • Item clearly used, soiled or incomplete (missing accessories, destroyed packaging).
  • Item does not match the original order (attempted unauthorized exchange).
  • Return of a personalized product or a product excluded from the right of withdrawal.

In all such cases, the customer will be informed that the refund has been denied and will be responsible for collecting the product at their own expense (or the package may be sent back to them).

Legal warranty for defective products

If a defective product (non-compliant or with a hidden defect) is identified upon delivery, the customer must inform us immediately (no later than within a reasonable period following discovery). To do so, please contact us at theodore.antonin67@gmail.com and attach photographs of the defect. After review, we may, in accordance with applicable legislation:

  • either repair or replace the product (the customer returns the defective product and a new one is sent to them);
  • or issue store credit or a full refund if replacement is impossible or disproportionate (in accordance with Articles L.217-9 et seq. and L.217-4 of the French Consumer Code).

If the procedure requires the defective product to be returned, the return shipping costs will then be refunded to the customer (both the cost of sending it back and, where applicable, the cost of shipping the new product).

Statutory claim periods

The customer has two years from the delivery date of the product to invoke the legal guarantee of conformity (Articles L.217-4 et seq.). In practice, we encourage you to report any issue to us as soon as you receive the product. Furthermore, for movable property, legal action relating to a hidden defect must be brought within two years of discovering the defect (Article 1648 of the French Civil Code). For electrical appliances, certain consumer goods warranties may apply beyond this period.