Shipping Policy
This Shipping Policy describes the terms and conditions for preparing, shipping, delivering, and tracking orders placed on Globe Nomad. It supplements the delivery provisions of the Terms and Conditions of Sale.
1. Order preparation
Once your order has been confirmed and payment has been received, your order is prepared and packaged in our warehouse or by our logistics provider (depending on the product). Preparing an order generally takes 24 to 72 business hours (excluding weekends and public holidays), subject to availability. During busy periods (promotions, holidays), these time frames may be slightly extended.
We make every effort to ship your products as quickly as possible. Once the order has been shipped, you will receive a confirmation email with the tracking number(s) associated with the package(s).
2. Geographic areas served
We deliver to the areas indicated when you select a delivery option during checkout. Globe Nomad currently offers the following delivery methods:
- standard tracked delivery (package delivered to your mailbox or against signature). Usual delivery time: 6 to 9 business days. Cost: free
- Any applicable import taxes and duties are the customer's responsibility.
These delivery times are estimates. We cannot be held liable for delays caused by events beyond our control (carrier strikes, logistics congestion, customs delays, weather conditions, pandemics, conflicts, etc.). In the event of an unusual delay (more than twice the stated delivery time), please contact our customer service team.
3. Delivery charges
Shipping charges are calculated automatically when your cart is prepared, based on the selected method and delivery address. The final breakdown of charges appears on the checkout page. Express or urgent options may be available depending on the region, for an additional fee (they are refundable only if the order is canceled or returned under the stipulated conditions). We offer free standard delivery on all eligible orders (subject to a minimum order value).
Delivery charges include packaging, transportation, and, where applicable, the cost of package insurance. They are non-refundable if the customer exercises their right of withdrawal, unless otherwise required by law (Article L.221-23 of the French Consumer Code). Only the cost of the initial standard delivery (if it was included free of charge) will be refunded, where applicable.
4. Order tracking
As soon as your order is shipped, you will receive an email containing your package tracking number. You can track its progress on the relevant carrier's website. This tracking information is provided to us in real time, allowing us to verify that the package has been properly accepted and delivered. If you experience a tracking issue (carrier website outage, scanning errors), please contact us; we will investigate.
The tracking information is considered proof of successful delivery once the status shows “Delivered” (or a signature has been received). However, we encourage you to confirm proper delivery with the local carrier or collection point, if specified.
5. Delivery address
The customer is responsible for providing a complete and accurate delivery address. We cannot be held liable for delays or non-delivery caused by an error, omission (such as a missing apartment number), incorrect address, or conditions preventing delivery (gated residential complex, inaccessible mailbox). If the package must be resent to the correct address, the customer will be charged the reshipping costs.
6. Receiving the package
When receiving the package, the customer must:
- Check the external condition of the package (the integrity of the box, absence of significant visible damage, and intact seal) before signing the delivery receipt.
- Note any reservations with the carrier in the event of an issue (crushed, opened, or suspicious package). These reservations must be recorded on the carrier's delivery slip or in its delivery application.
- Contact us immediately if an issue has been reported (by email or telephone), providing photographs of the package and a description.
Without a prior damage report, as a general rule, any return or claim relating to delivery must be made within 24 hours of the estimated delivery time.
7. Refused, unclaimed, or returned packages
If a package is refused by the recipient without a valid reason, is not collected from a collection point, or is returned due to an incorrect address, the order will be considered fulfilled. The initial shipping charges will not be refunded. If you would like the package to be resent, you will be responsible for the associated costs. Alternatively, you may request a refund of the product price, excluding expenses already incurred (see the Terms and Conditions of Sale).
8. Delivery issues
If a package is lost (neither delivered nor available at a collection point) or stolen, the customer must notify us immediately. We will then open an investigation with the carrier. If the package is confirmed as permanently lost, we may either resend it at our expense (subject to stock availability) or refund the amount paid for the affected item(s). In case of doubt, we reserve the right to ask the customer to provide any relevant information (proof of payment, tracking details, photographs of the empty packaging, etc.) in order to process the claim.
9. Changes
This Shipping Policy may be amended at any time, particularly to accommodate new delivery areas or carrier rates. The applicable version is the one in effect at the time the order is placed.